Privacy Policy

1. Introduction

XAceCalls ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our Telegram channel.

By using XAceCalls, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when:

• Telegram Communication: Username, user ID, messages sent to us
• Premium Subscription: Payment information (processed by third-party providers)
• Contact: Any information you provide when contacting us for support

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Usage Data: IP address, browser type, device information, pages visited, time spent
• Cookies: See our Cookie Policy for details
• Analytics: Website performance metrics and user behavior patterns

2.3 Information from Third Parties

We may receive information from third-party services such as Telegram, payment processors, or analytics providers.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide access to premium signals and content
• Communication: Send trading signals, updates, and notifications via Telegram
• Payment Processing: Process and manage subscriptions and payments
• Customer Support: Respond to inquiries and provide assistance
• Improvement: Analyze usage to improve our services and user experience
• Security: Monitor for fraud, abuse, and security threats
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional content (you can opt-out anytime)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our services:

• Telegram: For communication and content delivery
• Payment Processors: For processing subscriptions (they have their own privacy policies)
• Analytics Services: For website analytics and performance monitoring
• Hosting Providers: For website and database hosting

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (HTTPS/SSL)
• Secure database storage with access controls
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain records for accounting and tax purposes

When your data is no longer needed, we will securely delete or anonymize it.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given consent for specific purposes
• Contract: Processing is necessary to perform our service agreement
• Legal Obligation: Compliance with legal requirements
• Legitimate Interests: For our business operations and improvements

8.2 International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8.3 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us via Telegram.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. Currently, we do not respond to DNT signals because there is no industry standard for how to handle them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified via our Telegram channel. Continued use of our services after changes constitutes acceptance of the updated policy.